FREQUENTLY ASKED QUESTIONS

When is the best time to go to Disneyland?

Watch my videos to find out!  You can also check out my YouTube channel for more videos about what's going on at Disneyland.

Why do I need a personal guide?

Our service is for those who would like to experience the magic of the Disney Parks without frustration, long lines/waits, feeling crowded, or the need of planning. Disneyland, in California is unique because of the large numbers of local Annual Passholders, who often show up unexpectedly making predicting crowd levels or wait times beforehand difficult, even for Disney.  Our experience and expertise allows us to adjust to changing crowds in real time, keeping your group ahead and away from the crowds.  Written guides and touring plans, work well at other Disney parks, but may or may not work at the Disneyland Park in California. We collect Fastpasses/Maxpasses for times that would be most advantageous for you. We will also be able to give you some tips on what to do when your tour is complete, and depending on when your tour is finished, often leave you with fastpasses to use.

What type of group can benefit from your tours?

Any type of group, small or large; couples, friends, or families; reunions and multi-generational.  Our questionnaire and communications with you before will help us customize the tour for the size and make up and objectives of your group.  We can be as “involved” or as aloof as you wish.  The tour we create is based on your desires and needs, so no matter who you are or how you like to tour or what you like to see, we will optimize your experience.

Are Admission Tickets included in the cost of the Tour?

No, the cost of a private tour is for the tour itself and tour preparation.  Guests are responsible for their park admission tickets, including purchase of MaxPass, food, souvenirs, or any other expenses during the tour.  

Why does the Magic Tour cost more?

The Magic Tour takes a LOT more pre-planning to create your optimum plan.  Time is spent leading up to your tour tracking when the characters are meeting (it changes regularly), so to coordinate those meets with the rides, along with the schedules of the shows, entertainment, parades...so the rides don't interfere with the times while minimizing the walking. I also track how fast the different Fastpasses are being distributed for each ride to better estimate when the return times will be, so they won't interfere with the other activities. I also make any dining reservations (may need 60 day notice) and make sure to work the schedule around those reservations.  

How does payment work?

We accept PayPal.  A non-refundable deposit is required to reserve a date.  The balance is required 4 weeks before the tour date or on the day of reservation if within 4 weeks of tour start.  A cancellation must be in writing by email to magicalmousetours@gmail.com  No refund if the tour is cancelled within 2 weeks of the start of the tour.  If the tour is rescheduled for another date, the payment will be applied towards the new date, unless the date is not available.

Is gratuity or meals for the guide included in the tour price?

A tip or meal is never expected from the guest, but if a guest feels that our services warrant such a friendly gesture, we would accept. 

Do we get “front of the line” privileges?

No, but it may feel that way because our experience and plan will help you avoid the lines and crowds.

Can we use our Disability Assistance Service?

If you need the disability service, we will be able to assist you in acquiring the Service and helping you use it.  

Will you save my spot in line for all of the Disney attractions?

We do not save your spot in line for rides, but will save a place for character meets and shows (only included in our Magical Tour). Our experience and plan is based on knowing which attraction to attend based on the time of day. There are no guarantees, but you will rarely wait longer than 20 minutes for any attraction at the Disneyland Resort.

Can we book a tour any day of the year?

Our guides can be booked all days of the year, except for Sundays.  Holidays and certain busy periods have a price premium and can fill up fast.

 

Do you offer tours for any other theme parks in California (ie. Universal Studios, Knott's Berry Farm, Magic Mountain, etc...)?

We do not offer tours to other theme parks in California, but we can advise you on negotiating these parks. We have a tried and true touring plan for Universal Studios that we can give you.

 

Can you make dining recommendations and reservations for us?

Yes, we have eaten at all the restaurants in the Disney parks and are familiar with most of the food items.  We can also make reservations for Table Service restaurants (only for Magic Tour), but depending on the date and size of the group, we may need 60 days notice to make reservations, so the sooner you let us know the better.

 

Do you offer transportation services to and from the airports or theme parks?

Our “all-inclusive” tour, includes accommodations, transportation, and dining, when booked along with an all day Magic Tour.  Without an all-inclusive tour, we can assist you in figuring out the best transportation to the theme parks and providing parking options, whether arriving by car or otherwise.

How does your service compare with on official Disney Cast Member (CM) escorted Disneyland VIP Tour?

We do not work for Disney but use our experience and expertise from a 1000 days at the Disneyland parks and your desires and input to create a customized VIP tour for your group.  We know how to most effectively use the Fastpass system and know which rides to do when to minimize waits. We also will wait in line for character meets for your group and save a place for parades and shows to give you the best viewing without you having to show up hours before to secure your spot, and "nanny" the children while the rest of you ride together.

Official Disneyland VIP Tour                                                                         Magical Mouse VIP Tour

 •  $450-$700 an hour                                                                                     •  $50-$200 an hour*

 •  7 hour minimum                                                                                        •  6 hour minimum 

 •  $3150-$4900 minimum per day                                                                •  $300 minimum per day 

 •  Limited character meets                                                                           •  We wait in line for you for characters

 •  Use FastPass access for rides                                                                   •  Use FastPass system for rides

 •  "front-of-the-line" access for MOST rides                                              •  No "front-of-the-line" access (but you will feel like we do)

 •  Reserved access for parades and shows                                                 •  Reserve great spots for parades and shows

 •  Will not take care of young children, rider swap still necessary            •  Will "nanny" young children, no rider swap necessary

For less than half the price of a Disneyland Tour guide for 7 hours, you could have one of our guides for the whole day (before park opening to close or 10 pm, whichever is sooner).  
 
With our knowledge of Fastpass and how lines build your wait times will be very similar if not identical to what you will have from a Disneyland cast member (many times we have found ourselves in the very same exact line with a Disneyland VIP tour guide and group).   To be honest, there are a few things we can't do that an official Disneyland tour does offer for their price--if you want to ride Space Mountain 10 times in a row using the FastPass line, we can't do that, but most guests want to experience more than one attraction in a day.

 

Our guests have finished our tours feeling like it was completely worth it.  The following are just a couple of actual comments made by customers:  "We didn't realize the park was busy until after you (the guide) left."  "I wish we had booked you for the whole day."  "I didn't know a Disney vacation could be this way. I thought standing in lines was inevitable."  Many have added hours (when available) to their tour after experiencing how much more they were getting done.

* $50 for Rides Tour (only includes minimizing ride waits with no consideration of any other options, doesn't work around entertainment schedule like making sure a ride time doesn't interfere with seeing a parade) to $100 for Magic Tour (includes character meets, shows, entertainment...all Disneyland has to offer) an hour.  Holidays and peak times can be more per hour.

How does your service compare with on official Disney Cast Member (CM)/"Plaid" escorted Disneyland VIP Tour?

While an official Disneyland VIP Tour costs $400-$600 an hour  with a 6 hour minimum or $2400-$3600 minimum per day, a Magical Mouse VIP Tour starts at $50 an hour for Rides Tour to $100 for Magic Tour with a 4 hour minimum or $200 minimum per day .

 

We do not work for Disney but use our experience and expertise from a 1000 days at the Disneyland parks and your desires and input to create a customized VIP tour for your group.  We know how to most effectively use the Fastpass system and know which rides to do when to minimize waits. We also will save a place for parades and shows to give you the best viewing without you having to show up hours before to secure your spot, wait in line for character meets* for your group,  and "nanny" the young children* (don't have to do rider swap) while the rest of you ride together.

Disney does not offer "front-of-the-line"* access for all rides (Peter Pan, Alice...), but uses FastPass access, just like Magical Mouse Tours, and for a few rides without FastPass, disability access to minimize waitingFor less than half the price of a Disneyland Tour guide for 6 hours, you could have one of our guides for the whole day (before park opening to close or 10 pm, whichever is sooner).  

 
With our knowledge of Fastpass and how lines build, your wait times will be very similar if not identical to what you will have from a Disneyland "plaid" (many times we have found ourselves in the very same exact line with a plaid and his/her group).   To be honest, there are a few things we can't do that an official Disneyland tour does offer for their price--if you want to ride Space Mountain 10 times in a row using the FastPass line, we can't do that, but most guests want to experience more than one attraction in a day.

 

Our guests have finished our tours feeling like it was completely worth it.  The following are just a couple of actual comments made by customers:  "This is a game changer."  "We didn't realize the park was busy until after you (the guide) left."  "I wish we had booked you for the whole day."  Many have added hours (when available) to their tour after experiencing how much more they were getting done.

* Not offered by Disney as of this writing.

LET'S CHAT!

Phone: (714)-489-5106

WhatsApp +1-(949)-633-4178

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2017 Magical Mouse Tours

Magical Mouse Tours is not affiliated with Disneyland, Disney California Adventure, or The Walt Disney Company

Photos courtesy of George Landis

 www.flickr.com/photos/38730049@N08/albums

and  Hansen Creative Co.   www.toursdepartingdaily.com